Refund policy

We want you to be satisfied with your purchase. If you need to return an item, please review our policy below.

Returns

We accept returns within 30 days of the date you receive your order.

To be eligible for a return, your item must:

• Be unused and in the same condition you received it.
• Be returned in its original packaging.
• Include your receipt or proof of purchase.

To request a return, please contact us at sales@seahorsedocking.com. If your return is approved, we'll provide instructions on where and how to send your item.

Please note: Returns sent without prior authorization will not be accepted.

Customers are responsible for all return shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong product, contact us immediately at sales@seahorsedocking.com so we can evaluate the issue and make it right.

Non-Returnable Items

The following items are not eligible for return:

• Custom-made products, including special orders and Rough Riders.
• Sale or clearance items.
• Gift cards.

If you have questions about whether your item qualifies for a return, please contact us before sending it back.

Exchanges

If you would like to exchange an item, the quickest option is to return your original item (if eligible). Once your return has been accepted, you can place a new order for the replacement item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow time for your bank or credit card provider to process and post the refund.

A 25% restocking fee applies to all approved returns.